AAEN REAL ESTATE HOLDINGS LLC ("we," "us," "our," or "the Company") is a real estate agency and brokerage headquartered at 5830 E 2ND ST PMB 7000, CASPER, 82609, United States. We provide residential and commercial real estate agent services, buyer representation, property auctioning, rental services, and time-share condominium sales. Because we operate across the full spectrum of real estate transactions, we handle sensitive information about our clients, their properties, their financial qualifications, and the parties to the transactions we facilitate.
This Privacy Policy describes how we collect, use, disclose, retain, and protect information in the course of providing our real estate services. Because we provide real estate agency and brokerage services, we handle information that is subject to the Real Estate Settlement Procedures Act, the Fair Housing Act, state real estate licensing regulations, and other applicable federal and state regulations.
We respect your privacy and are committed to protecting the information you share with us. This policy explains what we collect, why we collect it, how we use it, and the choices you have regarding your information.
If you have questions about this policy or about how we handle your information, you can contact us using the details in Section 14 below.
We collect information necessary to provide our real estate services, comply with applicable law, and manage transactions. The categories of information we collect include:
When you engage us for any service, we collect your name, address, email, phone, and other contact information. We use this information to communicate with you about your transaction and to manage your account.
For buying, selling, renting, and auctioning services, we collect property information including address, property type, dimensions, features, condition, listing price, and other property details. We use this information to market the property or to identify properties that meet your criteria.
For buyer representation and buying services, we collect your financial qualifications, including income, assets, financing pre-approval, and other information necessary to assess your ability to purchase. We handle this information under applicable real estate and lending regulations.
For residential real estate agency, agent, brokerage, and broker services, we collect residential property information, buyer and seller information, and transaction details. We handle this information under applicable residential real estate regulations.
For commercial real estate agency and agent services, we collect commercial property information, business financials, lease terms, and transaction details. We handle this information under applicable commercial real estate regulations.
For buyers' agents, buying agencies, and exclusive buyers' agents services, we collect buyer preferences, search criteria, financial qualifications, and offer terms. We handle this information under applicable buyer representation regulations.
For auctioning real estate services, we collect auction terms, bidder information, property information, and auction results. We handle this information under applicable auction and real estate regulations.
For renting real estate services, we collect rental terms, tenant information, landlord information, and lease details. We handle this information under applicable rental and landlord-tenant regulations.
For selling time-share condominiums, we collect time-share ownership information, resort details, usage terms, and transaction details. We handle this information under applicable time-share regulations.
When you visit our website, we collect basic technical information including IP address, browser type, device type, pages visited, and referring URLs. We use this information to operate and improve our website and to understand how clients find us online.
If you sign up for our marketing communications, we collect your email address and any preferences you share regarding the services you are interested in. We use this information to send you relevant offers and updates.
We use the information we collect to provide our real estate services, manage transactions, comply with applicable law, and operate our business. Specifically, we use information to:
We do not sell personal information to third parties for marketing purposes. We share information as described in Section 5 below.
To the extent we process personal data of individuals located in the European Economic Area, the United Kingdom, or other jurisdictions with similar data protection laws, we rely on the following legal bases:
We share information with third parties only as necessary to provide our real estate services, comply with the law, and manage transactions. The categories of recipients include:
For buying, selling, and renting services, we share property information with multiple listing services (MLS) to market properties to other agents and buyers. We share information as necessary to list and market the property.
For buying, selling, renting, and auctioning services, we share information with the counterparty and their agent as necessary to negotiate and complete the transaction.
For buying and selling services, we share information with lenders, title companies, escrow agents, and closing attorneys as necessary to complete the transaction.
We disclose information to real estate licensing authorities, fair housing regulators, tax authorities, and other government agencies as required by applicable law.
We share information with service providers who help us provide our services, including MLS platforms, transaction management systems, and marketing platforms. These providers handle information under appropriate confidentiality and security obligations.
We share information with legal counsel, accountants, and tax advisors who support our business, under appropriate confidentiality and professional responsibility obligations.
If we reorganize, merge, or sell all or part of our business, we may transfer information to the successor entity, subject to the protections of this policy and applicable law.
We retain information for as long as necessary to provide our real estate services, comply with legal obligations, and resolve disputes. The retention periods that apply include:
When information is no longer needed, we delete it or render it de-identified, subject to any legal hold or retention requirement that applies.
We protect information using administrative, technical, and physical safeguards appropriate to the sensitivity of real estate and client data. These safeguards include:
No system is perfectly secure. If a breach occurs that affects client information, we will notify affected parties and regulators as required by applicable law, including state breach notification laws and real estate licensing regulations.
Depending on your jurisdiction, you may have rights regarding your personal information. These rights may include:
To exercise any of these rights, contact us at support@aaenreales.shop. We will respond within the timeframe required by applicable law — typically within 30 days.
Our website uses minimal cookies and tracking technologies. We do not use advertising cookies or third-party tracking pixels for cross-site advertising. The technologies we may use include:
You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.
Because we may serve clients across state and national borders, information may be transferred between jurisdictions. When we transfer information internationally, we do so under appropriate safeguards, which may include standard contractual clauses or other transfer mechanisms recognized by applicable law.
If you are located in a jurisdiction with data protection laws, your information may be transferred to a jurisdiction with different privacy laws. We take steps to ensure that your information receives equivalent protection wherever it is processed.
Our real estate services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.
Our website may contain links to third-party websites — such as MLS platforms, property listing sites, or industry associations. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party site you visit.
We may update this Privacy Policy from time to time to reflect changes in our business, the regulatory landscape, or applicable law. When we make material changes, we will update the "Effective Date" at the top of this policy and, where appropriate, provide notice to clients. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy, about how we handle your information, or to exercise any of your rights, please contact us:
We will make every reasonable effort to respond to your inquiry promptly and in accordance with applicable law.